Getting Healthy Feedback

One of the words that gives me the heebie jeebies is the word “feedback”. Most of the time when we here that word it’s probably because someone wants to give us bad feedback. We all have those moments of feedback. They look something like this: you just experienced a great event that went off without a hitch save a small hiccup in the middle of it; a girl in your group got a little hurt. Bad stuff happens, right? Well, as is usually the case, the parent of the girl asks to come to your office later in the week so they can “offer you some constructive feedback”.


For most of my time in youth ministry these types of situations are all I attached to the paradoxical word: “feedback”. However, recently I’ve seen a whole new side of that word, and it has heavily changed my perspective.

We as a team decided we would start requesting people in our ministry to do survey’s after EVERY event as well as once a year for our normally scheduled programming. We used a simple online tool that allows you to set up a survey tailored specifically to the events and programming you’ve been putting on. People can anonymously fill out the survey and turn it back in to us with their feedback (we use Survey Monkey).

At the idea of this new means feedback I was full of fear and trembling (you know that “holy fear” kind of thing?), yet I saw that this may actually have some merit. In the time since we began doing these surveys, several amazing things have begun to pop up.

First, our leaders feel more appreciated, heard and respected. Surveys enable them to own a stake in what we put together, as well as an amazing opportunity to be honest about how they feel about certain things. It also provides us (from their perspective) great insight into what bombed, what was awesome and some possible ideas for what we can do next time we offer that particular event or program. Second, our parents (who hold a bigger stake in the Youth Ministry than do the leaders) also felt more involved, heard and better communicated with.

Another new insight that we found was that we have been able to see with much more clarity our strengths, weaknesses, opportunities and threats (a.k.a SWOT). We can see what we do well so we can continue to improve those things. We also see where we are weak so we can build up better teams of people around us where we are weak as well as grow in the areas we need to personally work on. We can also see the things in our environment that are opportunities we can take advantage of (or things we are already taking advantage of) and lastly we can see the things that threaten what we do (like poor communication, which has been a constant feedback for us).

God has used these insights to challenge and grow us in ways we never would have been without the feedback we’ve been receiving.

So, how to get healthy feedback is simply putting some questions on a survey and asking leaders and parents to take it? Yes and no. I think the most important part of this healthy feedback thing is humility and the willingness to learn.

One of my mentors Doug Bortner once told me that in order for me to be a great pastor, I would need to work on some things and get some counseling in certain areas of my life. At first when he said that, I was ticked off! I began thinking: “what will people think of me, a pastor who needed counseling? This feedback is not what I was looking for when I asked Doug: “how can I improve?” Yet, it was the feedback I needed at that time. For 24 hours I wrestled, toiled and struggled about his feedback. Thankfully, after much discussion and encouragement from family and friends, I decided to heed his advice and I am the better for it!

I think we fear feedback because we don’t want to change or don’t think we need to change, but the fact of the matter is we can always grow and change in that growth. Will this getting healthy feedback also gain us some un-wanted, un-loving, just plain wrong feedback? Yes, it will. However, we must take this risk.

Asking in advance for feedback is always a great way to go about seeking healthy feedback. When we ask for people to feed us insight they feel valued, honored and respected. It also says to them: “I know everything I do isn’t always amazing, help me become better for you and for these kids”.

If we look at the Bible, we see tons of stories laced throughout Scripture where people got some healthy feedback. Probably the most famous story is that of Jethro giving healthy feedback to Moses in Exodus 18. Jethro sees all that Moses is doing for the people and asks him why he doesn’t delegate some of those responsibilities to other people. Moses displays a teachable spirit when he accepts the feedback and uses it to better himself (Exodus 18:24).

To get healthy feedback, we first have to be willing to hear it. Next we have to seek out the feedback of those who hold stake in our ministries (i.e. parents, students, our Sr. pastor and our leaders). Finally we need to ask God for the humility to add some of the feedback to what we do; in other words we may need to change things, delegate things or improve things we weren’t previously inclined to change, delegate or improve.

Gaining this healthy feedback will make us better pastors and will allow us to not get stuck in ruts we ourselves create. May we be like Moses by being teachable, humble people who willingly accept and readily offer opportunities for feedback!